The online job that I prefer is something where there is interaction. A job that

Overview

Looking for full-time work (8 hours/day)

at $2.36/hour ($454.55/month)

College Degree

Last Active

June 29th, 2011 (5455 days ago)

Member Since

June 15th, 2011

Profile Description

I worked in a call center for 7 years. Three years in an outbound process and 4 years in inbound. The most recent was taking care of the concerns of the VIP customers and handling escalations. Doing coaching sessions with the analysts and managing a large group of people.
Customer Service and Sales Skills
• Outstanding relationship-building
• Known for giving exceptional customer service
• Utilized effective selling
• Subject Matter Expert
Managerial and Supervisory Skills
• Decision making and problem solving skills
• Conducted coaching sessions with colleagues
• Managed and motivated colleagues to ensure schedule adherence and reach team target and metrics
• Established new template that accurately defined goals that helped analysts monitor and reach their quota
• Took escalated calls and support for the process