With over 15 years of customer service experience, I have built a strong track r

Overview

Looking for part-time work (5 hours/day)

at $1.33/hour ($160.00/month)

Bachelor of Science and Information Technology

Last Active

August 8th, 2025 (311 days ago)

Member Since

June 14th, 2011

Profile Description

With over 15 years of customer service experience, I have built a strong track record of leadership and performance in high-volume, customer-focused environments. I spent 7 years at Teleperformance, starting as a Customer Service Agent for a travel account and earning a promotion to Team Lead due to my consistent performance and leadership skills. I later joined EXL Services, supporting a logistics account, where I again demonstrated my capabilities and was promoted from Customer Service Agent to Assistant Manager within a year. My background reflects a solid foundation in customer service, team management, and operational excellence.
Technical Skills:
Intermediate proficiency in MS Office Suite (PowerPoint, Excel, Word)
Skilled in call quality reviews
Proficient in handling process tools with strong troubleshooting abilities
Soft Skills:
Excellent verbal and written communication, including business email correspondence
Strong business review and presentation skills
Effective coaching, feedback, and mentoring capabilities
In-depth knowledge of functional processes and systems
Competent in using desktop computer systems