PROFESSIONAL SUMMARY
Results-driven Administrative and Operations Professional with 10+ years of experience supporting business growth, streamlining operations, recruiting talent, managing client relationships, and improving organizational efficiency.
Demonstrated success across hospitality, restaurant operations, education, consulting, and remote service industries.
Experienced in overseeing end-to-end administrative processes, developing SOPs, coordinating projects, managing stakeholder communications, supporting recruitment functions, and leading cross-functional teams
.
Recognized for strong ownership, attention to detail, and the ability to create scalable systems that improve productivity and service quality.
SELECTED ACHIEVEMENTS
Supported operations for a 50+ unit short-term rental portfolio while managing 30–
40+ guest interactions per shift during peak seasons.
Maintained guest experience standards contributing to review ratings of 8.5+ across
booking platforms.
Recruited, interviewed, onboarded, trained, and supervised 5 Virtual Assistants for a
growing freelance agency.
Trained and mentored approximately 20 aspiring Virtual Assistants through a
structured coaching program.
Led a 5-member project team delivering marketing campaigns on schedule and within
budget.
Developed SOPs, onboarding resources, and workflow documentation that improved
operational consistency and team efficiency.
Served as Department Coordinator for three years, overseeing departmental planning,
reporting, scheduling, and administrative operations.
KEY COMPETENCIES:
Operations Management • Administrative Support • Recruitment & Talent Acquisition • People Operations • Process Improvement • SOP Development • Team Leadership • Project Coordination • Stakeholder Management • Client Success • Customer Experience
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Experience: 1 - 2 years
Previously worked with an AI company as a first line writer and sender of cold emails to thousands of leads. Using the first line I created, the company was able to book an appointment with some of the Fortune 500 companies.
Experience: 2 - 5 years
I am a first-line writing specialist helping businesses boost their cold email open and response rates.
Experience: 1 - 2 years
Supported previous clients by being a Project Manager, handling other VAs, and ensuring that the deliverables were submitted on or before the deadline.
Experience: 1 - 2 years
Currently supporting business owners managing different properties in the UK. I organized their files and created a system for the company to easily track direct bookings. During my first two months in the company, I quickly learned the tools and how the business operates, took the tedious part of the business giving my clients time to focus on the other vital parts of their business.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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