Technical/Customer Support Representative, Program Auditor

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

August 1st, 2020 (1594 days ago)

Member Since

June 11th, 2011

Profile Description

Present - Subject Matter Expert / Product Ready Trainer
4 years - Technical Support and Sales Representative
3 years - Customer Service Representative

I have been with the BPO industry for 7 years. 3 years as a Customer Service Specialist wherein we handled inbound calls for an e-commerce corporation based in the US. We helped create listings, track orders, explain bill, process credits and refunds. 4 years as a Technical Support Representative wherein we take inbound calls for a telecommunications account based in the US. We were profiled to troubleshoot issues with internet connection and broadcast satellite service. We also handle billing issues and sales.
• Excellent verbal and written communication skills.• Knowledge in MS Office software - Word, Excel, PowerPoint. • Excellent customer service skills.• Resourceful problem solver capable of implementing solutions to complex problems.• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.• Ability to effectively communicate with people at all levels and from various backgrounds.• Ability to work independently and as a member of various teams and committees.• Commitment to excellence and high standards.• Record of managing busy caseloads, promoting services, increasing personal and professional standards.
Expertise:
Admin Task - Technical Support - Customer Service - Customer Support - Phone Support -??Email Support - Chat Support - Microsoft Word - Microsoft Excel - Microsoft PowerPoint - Sales - Speaking- Writing