Customer Experience Specialist | Admin and Operations Support | Subject Matter E

Its widely used to make work more efficient, it allows us to be unified in this platform in order to become more productive in assiting customers. This helps companies create more personalized customer experiences, improve productivity, and drive sales.

being in the customer service is not only about skill to be good in this field but it also need to have that genuine approach. For me this one important ingredient in order for the customer feel our willingness to help. Genuine concern is what I always show to all of my customers.

Problem solving has always been a part of my daily task, I was able to resolve problems by being attentive to details and always making sure that everything is in place and proper order, I organize things first to help me make proper decision and steps that I need to do.

As a subject matter expert(SME) in the team its always my reponsibilty to do floor support to assist team members with any of their concern regarding customer service like e.g. , processes, policies and escalations. Part of my responsibility is to submit reports at the end of the shift and there are instances where in I need to take the lead and oversee team members in the absence of team manager.

being in the customer service is sometimes overwhelming due to the many task that is needed to fulfill and this is where multitasking comes into play, with this type of skill i was able to perform my task in a way that will allow me to finish it in a timely manner because multi tasking is doing more than one task at the same time.