E-commerce Support Specialist, Social Media Receptionist, VA

Overview

Looking for part-time work (6 hours/day)

at $7.51/hour ($1,090.92/month)

Bachelors degree

Last Active

July 7th, 2026 (16 days ago)

Member Since

February 8th, 2018

Profile Description

Expertise Summary:

E-commerce Support
INITIA PTE. LTD. - Remote 
*April 2021 to Present 
- Social media moderator and virtual receptionist to assigned IG and FB brands.
- Responsible to Pre and Post-Sales questions; Returns and Refunds; Resolving disputes; Tracking Lost and Damaged products; Live chat support
- Creates Social Media postings and weekly product reviews
 -Order and delivery management overall in charge (Hair Experts, Mulawear, WOS)
- Customer-facing (frontline) - handling customer inquiries and complaints (all brands)
- Sales and Marketing Reports.
- Case Management - customer complaints and escalations (all brands)
- Ensures smooth online selling operations (all brands)
- Monitoring order and delivery statuses
- PIC for all brand SKU upload on E-Commerce channels (Shopify, Lazada, Shopee)
- On-boarding, preparation of all materials, creation of products posters, PDPs etc. prior going live on any sales channels
- Processing customer refund requests & disputes (all brands)
- Request Invitation to Review
- Customer Inquiries & Support (All Brands)
- Client Database (collecting customer data)
- WhatsApp Blasting (during any major campaigns and any special events)
- Stock Management (assigned brands)
- Product Marketing Research
- Competitor Check/Analysis (every month end)
- LAZADA Campaign registration & management (assigned brands)
- Managing & solving customer disputes on both Lazada & Shopee

Virtual Assistant - Property Manager
Pioneer Management Inc and Tri Home Life LLC 
*May 2021 to Present 
- Tenants/Applicants/Prospects-Facing (Frontline)
- Responds to the Website's Live Chat portal using Jivo.
- Set up showing with code box via Appfolio
- Responding to guest cards on vacancies.
- Rental Application - Interacts with prospective Tenants thru phone/e-mail, explains terms of occupancy, processes applications, background checks/screenings, credit reporting checks, previous payment history, contacts current/former Landlords, and provides any additional information.
- Verifies Income of all Rental Applicants.
- Coordinating appointments for property showings, routine maintenance, repairs, and inspections.
- Maintaining tenant directory. Get all tenants' email addresses and phone numbers correct in Appfolio.
- Create service requests and review Work Orders with PM Company- dispatch to vendors, notify tenants, notify owners, update notes in AppFolio in Work Order & in lease/tenant file notes, follow up with work orders on progress, and closeout tasks as completed.
- Vendor Management. Make sure we have a W-9 for all owners/vendors, and insurance for vendors, if not, email to collect them.
- Move out Process, Tenant move outs.
- Check up with Tenant about Repairs
- File photos from Gmail to attach to work orders.

Marketing & Admin Manager 
Cebu His and Her Trends - Cebu 
November 2017 to December 2020
General Scope:
*Oversee daily operations of the business unit or organization.
*Ensure the creation and implementation of marketing strategy designed to grow the business.
*Coordinate the development of key performance objectives for functions and direct
reports.
*Oversee day to day department functions
*Ensure the overall delivery and quality of the unit's offerings to customers.
*Engage in key or targeted customer activities.
*Oversee key hiring and talent development programs.
*Evaluate and d ---------- upon key investments in equipment, infrastructure, and talent.
*Communicate strategy and results to the unit's employees.
*Report key results to affiliate partners, investment officers, and affiliates.
*Engage with corporate officers in broader organizational strategic planning.
Marketing Scope:
*Responsible for increasing brand awareness and driving new leads, followers, likes,
and prospects through a variety of digital marketing approaches including optimization of facebook and
instagram page, contents, paid ads and search, and designs.
*Conceptualizes, creates, develops, and executes launching of new sales promotions
including monthly promos, ticklers, discounts, sponsorships, advertisements.
*Organized monthly campaigns and activities to boost sales.
* Create robust content and infographics to attain online views and prospects.
*Develop and implement PR to targeted audiences.
Customer Service Scope:
*Develop and maintain proper customer service including handling inquiries, order
taking, booking processes, email and chat etiquettes spiels, and repeat customers
handling.
*Handles customers' feedback and suggestions. Ensuring they are highlighted in the company's progress
and improvements.
*Independently handle, assist the customer to determine problems and provide
resolutions on any customer care issues & service problems, coordinate escalations,
assess customer's needs.
*Maintain quick complaint resolutions and ensure customers are satisfied with the products delivered.
*Maintain excellent service-oriented demonstrating good communication with customers
on any diverse background.
Personnel Managing Scope:
*Maintain daily harmonious departmental functions.
*Develop and train employees to their core functions and key performance goals.
*Develop manpower planning and recruitment
*Develop personnel policies and guidelines.
*Wages and salary administration
*Develop, maintain, and improve work environment
*Provide competency management and manage employee relationships.