Technical Support Engineer, Writer, and Customer Care Personnel

Overview

Looking for part-time work (4 hours/day)

at $4.09/hour ($360.00/month)

Bachelor of Science in Civil Engineering

Last Active

February 12th, 2023 (672 days ago)

Member Since

June 7th, 2011

Profile Description

Troubleshooting
• Network connectivity
• Printers, cameras, scanners
• Gaming consoles and mobile devices
• Software and PC speedup
• Virus, security, recovery
• PC setup and add-ons
• Remote access software efficient (Webex, GotoAssist, Teamviewer, and Turbomeet)
Networking
• Configuration and Support of Layer 2/3 Switches and Routers
• IP Networking IPv4, Routing and Addressing
• SME in Wireless 802.11B/G/N & Security; WEP, WPA, WPA2, RADIUS & MAC Filtering
• DHCP, DNS, LAN, TCP/IP, WAN, VOIP, NAT, SPI Firewall & Access-list
Operating Systems
• Installation and workarounds of Windows 9x, 2000, XP, Vista & 7
• Installation and workarounds of Mac OS X
• Installation of Linux Operating Systems
Customer Service
• Prioritize customer relations at all times.
• Pacify and resolve customer complaints.
• Process Return Merchandise Authorization (RMA).
• Promote customer satisfaction through First Call Resolution (FCR).
• Oversee and fulfill customer requests.
Writing
•
Original articles.
• Website contents.
• Editing articles.
Sales
• Pitch and upsell services over the phone; Collect payments through credit cards in a secure manner.
• Create effective call guides to showcase the features, advantages, and benefits of the services offered.