Just before I got my first real job, I have been writing and contributing articles for my university's school paper as well as for a local newspaper. These included literary stories, editorial articles, and news articles. With the writing skills that I have, my articles always got published. I also got a rating of 1.50 (1.00 being the highest score) in my thesis paper which was about the use of communication channels in a small government agency. That too was published.
I have been working as a telephone banker for a US company for two years now. I took calls and assisted American customers for ten months which made me adept in communicating with different types of people. This also made me knowledgeable about American culture which is truly helpful in discerning how to assist a particular customer. Through time, I have practiced my interpersonal communication skills. Communicating with Americans over the phone made me more comfortable in using the English language. After ten months, I got promoted as a peer trainer. This job entailed me to perform a lot of tasks. These include training new hires and tenured bankers and doing administrative tasks like creating reports for the client and for the company. Training in this case means not just merely teaching, educating and demonstrating but most importantly, bringing out the best from the learners by helping them learn on their own. To add to that, I also scored a rating of 3.67 out of 4.00 in the Trainers' Certification Program. This program includes knowledge on different instructional methodologies. This also follows the standard guidelines and curriculum for trainers. The final requirement is a demonstration of all the learnings during the program.
Being a trainer provided me with skills in dealing with different types of adult learners and allowed me to use my writing and speaking skills.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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