Executive Assistant |Client Experience Analyst | QA

Strong background in customer support, with experience handling high-volume inquiries, resolving complex travel and billing issues, and delivering empathetic, professional service across global accounts. Skilled in maintaining client satisfaction, managing expectations, and communicating clearly under pressure.

Accurate and detail-oriented in managing high-volume data entry tasks across customer support, auditing, and transaction processing roles. Proficient in maintaining data integrity, handling confidential records, and using tools like Microsoft 365 and SharePoint to streamline documentation and reporting.

Over a decade of experience in email support, consistently managing high volumes of inquiries across travel and telecommunications accounts. Skilled in crafting timely, resolution-focused responses aligned with company policies and formatting standards. In executive support roles, adept at overseeing inboxes, prioritizing communications, and ensuring prompt follow-through on critical requests.

Been using Microsoft Excel in our field especially in my Quality Auditing role.

Proficient in managing complex calendars for multiple senior executives across global time zones, ensuring seamless scheduling of meetings, travel, and strategic priorities. Skilled in resolving conflicts, anticipating needs, and maintaining responsiveness through tools like Microsoft 365, Teams, and SharePoint. Trusted for discretion, precision, and proactive coordination in high-pressure environments.

Highly skilled in coordinating complex international travel and visa arrangements for senior executives, ensuring seamless itineraries across multiple time zones. Experienced in managing end-to-end logistics—from flights and accommodations to ground transport—while adhering to corporate policies and optimizing cost-efficiency. Recognized for precision, discretion, and proactive problem-solving in high-stakes travel scenarios.