I am a process-oriented professional with more than 10 years of experience in Business Process Outsourcing. I have a strong background in Customer Service handling Sales and Retention accounts, Team Management, Learning and Quality Monitoring support, as well as Analytics, Business Intelligence, Project Management and Continuous Improvement. A highly motivated individual who has strong communication skills, proficiency in MS Excel, MS Word, MS Powerpoint, MS Access Database, SQL, SAP, Business Objects; and skills in customer engagement. I am also a Six Sigma White Belt certified.I am flexible and can easily adapt to changes, a quick learner with keen attention to details and a very passionate individual who believes in continuous learning and process improvement.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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