IT Support|Graphic Designer

I have hands-on experience in graphic design, creating visually compelling content across digital and print media. My work combines creativity with technical skills to deliver designs that communicate brand identity and engage target audiences effectively.

I have extensive experience in providing technical support across various hardware, software, and network systems. My role involved diagnosing and resolving technical issues for end-users, both remotely and in-person, ensuring minimal downtime and high levels of user satisfaction. Key Responsibilities: - Provided Tier 1 and Tier 2 support for Windows, macOS, and Linux environments. - Troubleshot hardware issues (laptops, desktops, printers, peripherals) and performed routine maintenance. - Resolved software-related problems involving operating systems, email clients (Outlook), productivity tools (Microsoft Office 365), and custom applications. - Managed user accounts and access rights using Active Directory and Office 365 Admin Center. - Handled incident and service request tickets using ITSM platforms such as ServiceNow or Jira Service Desk. - Assisted in the setup, configuration, and deployment of new devices and software rollouts. - Supported network connectivity issues including Wi-Fi, VPN, and LAN/WAN setups. - Provided guidance and training to end-users on best practices and common technical procedures. - Escalated complex issues to appropriate teams while ensuring proper documentation and follow-up.

I have hands-on experience in diagnosing, resolving, and preventing network issues across LAN, WAN, and wireless environments. My expertise in network troubleshooting ensures consistent connectivity, optimal performance, and minimal downtime for users and systems.

I have extensive experience in designing logos that capture brand identity, communicate core values, and create a lasting visual impression. My process blends creativity with strategic thinking to deliver unique, versatile, and impactful logo designs tailored to each client’s vision and industry.

I have solid experience in data entry, handling large volumes of information with a strong focus on accuracy, speed, and confidentiality. My role involved entering, verifying, and maintaining data across various systems to support operational and reporting needs.

I have in-depth experience in font and typographic design, focusing on creating visually balanced, legible, and expressive letterforms. My work combines artistic creativity with precision to enhance brand identity, readability, and user engagement across both print and digital media.

I have strong experience delivering high-quality IT customer service, assisting users with technical issues, product support, and general IT inquiries. My focus has always been on clear communication, rapid issue resolution, and maintaining a positive user experience.