Age:

34

Gender:

Female

Tests Taken:

IQ
Score:  125

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DISC

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Compliance:	40
Dominance:	20
Influence:	23
Steadiness:	18

English
 C2(Advanced/Mastery)

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Last Active:

2020-07-03

Member Since:

2017-12-22

Hello,
My name is Hnwddjq, an E-commerce VA, I consider myself as Hard working, adaptable,extremely motivated and can be counted upon to finished what I started.
My goal is to earn money and provide for my family while working in the comfort of our home.
•I have 2 years of experience as a Shopify Virtual Assistant as Order Tracker and a brief experience as a Chat Support Agent and Customer Service Representative.
I know how to fulfill orders from Aliexpress via Oberlo App
Manual uploading of tracking numbers on Shopify
Creating new orders and return labels
Answering Basic questions about the products on Facebook page and direct messages
Answer customers email using Zendesk
Import product reviews from Aliexpress to Shopify
I also know how to answer chargeback on Shopify
Moderating comments on facebook and instagram page
I am also a product research, the tools I have used in my research are, adspy, adplexity,pexda, niche scrapper, nokdwhk.zw, ecomhunt, Aliexpress, Amazon, google trends, youtube and ebay watchcount. manual uploading of products to Shopify, and creating collections.
Import products from Aliexpress to Oberlo app.

I am also a Facebook Advertiser, my experience with facebook ads is to set up a campaign for e-commerce, launch products for testing, scaling, duplicating adset, monitoring the whole campaign in a timely manner, creating warm audience to customo audience and retargeting. I also have experience creating a lead campaign ad, I created a lead form, and collect qualified leads.
I also have basic knowledge using Microsoft Products, Google 
Spreadsheet, Trello, Zendesk, Freshdesk and basic graphic design using Canva.

TOP SKILLS

• Customer Support

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Office & Admin (Virtual Assistant)

EXPERIENCE

I am a Shopify VA,my task is to update informations and order status in a google spreadsheet provide tracking links, upload tracking numbers, create new order and return label. Answer basic questions, direct messages and comments on social media page like Facebook. Answer customer emails on Zen desk, Upload products from Aliexpress to Shopify store, import products from Oberlo to Shopify store, import product reviews from Aliexpress to Shopify store using photo reviews app. I am also a Facebook ads manager

SKILL RATING

• Data Entry

• Excel

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English

EXPERIENCE

I can write basic product description, create ad copy for page post and Facebook ads

SKILL RATING

• Writing

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Customer Service & Admin Support

EXPERIENCE

I have almost 6 months experience as Chat Support I answer email and chat message of clients.
 Also I have an Order tracker experience in an online retail store (update,encode and check final status of the package/s being delivered and received.) 
Checked orders using shopify
Provide tracking information using a tracking tool
Answer customers queries using Zendesk

SKILL RATING

• Community Forum Moderation

• Customer Support