I am looking for a part-time job wherein my reporting and analytical skills can

Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

College Degree Graduate - Bachelor of Science in Information Technology

Last Active

May 15th, 2011 (4961 days ago)

Member Since

May 15th, 2011

Profile Description

I am astute, result-oriented leader with proven success with around 6 years experience in BPO industry. I am also an out of the box thinker, with proven track of records in streamlining workflows/ processes; evolving effective operational procedures and creating a team work environment to boost productivity while enhancing client’s satisfaction. I am strong follower of 3As which focuses on assisting management and staff, whilst assessing current departmental structure and processes, to ultimately be in a position to not only recommend change, but actualize and manage the implementation and change as well.
Over the past years of experience in BPO industry, I focus more on the reporting and scheduling aspects wherein my skills revolves around on the use of MS Excel - applying both intermediate and advanced levels in simplifying and automating all reports provided basis from raw data to a user-friendly reports.
Such includes:
- Tracking of the billing and revenue numbers, comparing the actual vs the forecast for the running month and provides recommendations for improvements in non-performing areas.
- Collecting and collating appropriate data for usage in databases and conducting related research.
- Calculates the daily/weekly/monthly performance of all employees basing it from the critical metrics currently being measured.
- Gauges the performance of the overall account in terms of meeting its targets and goals and having it collated in a presentation fashion.
- Responsible for accurate contact center forecasting, staffing and scheduling, as well as competent real time adjustments for phone based support as well as reporting on workload, forecast accuracy, and schedule adherence.
- Provide accurate short term and long term workload forecasts to meet service level and occupancy objectives.
- Control master files with schedule information and shift preferences.
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Research and recommend vendor and software for forecasting and scheduling activities to ensure technology used is in alignment with current forecasting needs.
- Train team leaders, managers, and staff trainers on the use of workforce planning tools (e.g. status codes, schedule adherence, MS Excel)
- Develop reports on daily workload, forecast accuracy, and schedule adherence.