I am a strategic Digital Operations Leader and AI Strategist with a proven track record of bridging the gap between advanced technology and scalable eCommerce execution. With approximately 12 years of professional experience and a Bachelor of Science in Computer Science with Honours, I specialize in architecting seamless digital experiences and optimizing complex operational ecosystems.
I am highly experienced in remote, cross-functional environments, having collaborated extensively with global headquarters and international stakeholders to drive sustainable, profitable online business growth. As a certified Google Cloud Generative AI Leader, I am passionate about moving AI beyond the hype cycle by integrating generative models directly into operational workflows to scale team output and elevate site performance.
Recognized as a "talent incubator," I believe that operational excellence requires high-performing, psychologically safe teams. I excel at identifying bottlenecks, engineering automation tools, and outfitting teams with the technological leverage they need to execute flawlessly
Experience: 5 - 10 years
Workflow automation, technical debt reduction, and business validation.
Experience: Less than 6 months
Scaling high-performing teams, maintaining 100% retention, and fostering a culture of continuous learning.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
User-centered design (UCD), speech analytics, and usability testing to improve conversion rates.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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