I have 5 years of experience working for a call center company for a technical a

Overview

Looking for part-time work (4 hours/day)

at $2.83/hour ($272.73/month)

Currently in Senior Year for Bachelor of Science in Business Administration Major in Operations Management

Last Active

May 8th, 2011 (5526 days ago)

Member Since

May 8th, 2011

Profile Description

I have worked for Convergys for 5 Years as a Technical Support Product Specialist. I used to handle escalations and at the same time, provide support for our Tier 1 agents. I am knowledgeable in troubleshooting computer problems specifically, DSL related issues. My experience in interacting with different types of people in all walks of life enhanced my skills and understanding in order to provide a high-quality of customer service and support.
I am proficient in reading, writing and speaking English. I am able good in handling refresher courses and trainings. I love to educate and interact with people. As a product specialist, I provide constructive feedbacks and I am proactive in giving suggestions for enhancements and process improvement to increase efficiency and productivity. I am involved in process enhancement that lead to increased productivity and income-generating numbers for the benefit of the company and it's employees.