Experienced Project Manager, HR, Sales, Lead Generation, Customer Service Suppor

Overview

Looking for full-time work (8 hours/day)

at $170,456.82/hour ($30,000,400.00/month)

Bachelors degree

Last Active

October 5th, 2016 (2992 days ago)

Member Since

May 7th, 2011

Profile Description

Offering a call center with 15 agents and 2 operations managers, who are very skilled in organizing work flow, supervising staff, facilitating training, and maintaining quality control.
Our agents also have strong communication and interpersonal skills; are well-trained to use various contact tools such as soft phones and VOIP hard phones, and are well versed in
maintaining call documentation.
We are currently providing customer service support, handling incoming and outgoing calls involving refunds, chargebacks, order status enquiry requests, product-related information, and resolution of customer complaints.
Our vision is to be the leading provider of exceptional service experiences and we are currently expanding, thus we are offering our services to you.
Our current equipment status include:
1) Fully loaded new workstations with Windows 8.1 OS
2) High speed dedicated fiber optic internet connection
3) Guaranteed up-time of 98.50%
4) 19 inch widescreen LCD monitor
5) Professional office A/C system
6) VOIP hard phones or VICIdial
7) Stable electricity with back-up generator
8) Conference and training rooms
9) Biometrics and Surveillance camera system
Working in the call center industry for more than 5 years as agent, TL, and QA supervisor has provided me with ample experience and skills in running a team, and the roundabouts of running a call center business.
I have a very good understanding of the needs of the industry.