Honestly, this is my first time to apply for an online job and I am hoping that

Overview

Looking for full-time work (8 hours/day)

at $1.82/hour ($320.00/month)

Bachelor of Science in Business Administration Major in Management

Last Active

May 5th, 2011 (4973 days ago)

Member Since

May 4th, 2011

Profile Description

I have worked with Contact Center industries or Business Process Outsourcing companies since 2006 as a Customer Service Representative. I started as a Customer Care Specialist for IBM and eventually got promoted as a Subject Matter Expert after a year of service. I have handled customer complaint calls as a Service Director (SME) and I make sure that I provide customer satisfaction to each unhappy customer on every call. Transactions are logged through a web-based application and are forwarded to different departments such as Operations Manager, Team Leaders and Associates. I conduct and facilitate weekly meeting to fifteen (15) members of each team to discuss possible work around or solution on common problems or top drivers which causes customer dissatisfaction. I present visual aides through PowerPoint, Excel Sheet and Microsoft Word for each problem to create an awareness that all customer complaints are properly documented. Client updates and mechanics for new promotions are also cascaded throughout the discussion. I also prepare a Key Performance Indicator report quarterly, to monitor and evaluate the performance of each individual in a team.