CLIENT EXPERIENCE OFFICER
Spring Forward Family Centre
(Australian-based company)
Sep 2022
-Answer phone calls and
resolving all clients’ concern
-Completing new client phone intakes, and ensuring
the intake list and waitlist are accurate
-Booking appointments, assessments, parent consults,
and with clients
-Ensuring all onboarding paperwork is completed to
the procedure
-Document, manage and resolve client complaints and
feedback
-Ensure the reports ledger is up to date 100% of the
time, and all overdue reports are logged and reported
to the executive assistant for employee data collation-Complete all required tasks relating to the
individualized development plan on time, accurately,
and to one’s best ability
EXECUTIVE/ADMINISTRATIVE ASSISTANT
Scorch Iprospect
(Australian company under Dentsu)
Sep 2014 - April 2021
-Manage day-to-day operational and administrative
duties
-Maintains human resources records by recording
new hires, transfers, terminations, changes in job
classifications, and merit increases.
-Maintains executive's appointment schedule by
planning and scheduling meetings, conferences,
teleconferences, and travel.
-Maintains office supplies inventory by checking
stock to determine inventory level; anticipating
needed supplies; evaluating new office products;
placing and expediting orders for supplies; verifying
receipt of supplies.
-Prepares reports by collecting and analyzing
information
-Maintains customer confidence and protects
operations by keeping information confidential
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.