I was working as a Chat support for more than 2 years now, I handle technical issues that deals with IPTV, HSIA and VOIP issues. Customer service is part of the job description where we have to get the highest rate for E-mail surveys which is part of our scores that we have to maintain, together with the customer repeat rate and average handling time.
I am a Berlitz passer and I found it an advantage because I know how to manage and handle American customers and deal with them according to their customs and traditions. I am used in handling irate customers and definitely know how to tame them down.
My experience I believe is a big plus and can definitely help your company big time.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.