I am with the call center industry for more than 5 years, working for several different companies, with a wide range services, specializing in customer service, dealing with general customers'concerns from billing to sales to IT support. Before being engaged with the call center industry, I started as an IT support in a corporate environment for more than 7 years, handling different job desciriptions; from network, software and desktop support to programming, helpdesk and after-service support with emphasis on managing staff/people.
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Eden Einav
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