Customer Service Representative

I specialize in turning raw information into organized, reliable data that teams can actually use. From gathering leads on platforms like Seamless.AI and Wealthy Deals to keeping CRMs and spreadsheets clean and updated, I make sure every detail is accurate and easy to find. I take pride in maintaining order behind the scenes so clients can focus on what really moves their business forward.

As a Link Builder, I contributed to digital marketing and SEO initiatives by identifying relevant websites and opportunities to enhance backlink profiles. I have hands-on experience using Ahrefs to analyze backlink performance, track domain metrics, and conduct competitor research to support strategic link-building decisions. While not an expert, I am comfortable navigating the platform to extract actionable insights.

I use Microsoft Excel daily to organize, analyze, and manage data efficiently. I’m skilled in creating and formatting spreadsheets, using formulas and functions for data validation, and building organized databases for tracking leads and SEO campaigns. I regularly clean and organize large data sets, sort and filter information, and apply conditional formatting to highlight key details. I also create summary sheets and reports that help clients easily review and understand data trends and progress.

I have over three years of combined experience as a Virtual Assistant, SEO VA, and Data Entry Specialist, supporting real estate investors, digital agencies, and SEO companies. My work includes compiling and organizing real estate leads using tools like Seamless.AI and Wealthy Deals, managing lead pipelines through CRMs, and maintaining data accuracy for outreach campaigns. I also have strong experience in SEO and link building, having worked with Authority Builders and Digital Rainmaker to research backlink opportunities using Ahrefs, review and optimize blog content, and manage outreach communication.

As a Customer Service Representative at both Teleperformance Cebu IT Park and Support Zebra, I managed high-volume inbound and outbound calls with a focus on delivering exceptional customer experiences. My responsibilities included accurately processing orders, addressing inquiries, and resolving issues in a timely manner. I was adept at identifying customer needs, clarifying product benefits, and providing effective solutions to ensure satisfaction. Whether handling complaints or communicating eligibility details, I consistently maintained a calm and professional demeanor, contributing to increased customer retention and trust.