Technical Support / Customer Service / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $1.54/hour ($290.91/month)

College Graduate

Last Active

April 11th, 2011 (5548 days ago)

Member Since

April 11th, 2011

Profile Description

? Customer Service skills and Technical skills
? Almost 9 years experience in technical support and customer service for dial up and corporate connections as well as DSL and Home networking internet connections for both hardwired and wireless including
email troubleshooting , software troubleshooting and installation.
? Expert in assisting prospects and customers with product inquiries
? Expert in handling customer complains thru email or via phone
? Report Generation
? Knowledge in CISCO routing and set-up
? Trained in
LAN and WIRELESS set-up
? Trained in basic TCP/IP configurations, Hardware troubleshooting & Software installation and troubleshooting.
? Computer Savvy (MicrosoftOffice, routers)
? Familiar with Windows , Linux ( Xandros ) and Macintosh platform
? Having 9 years of experience in customer service and technical support develops my communication skills, customer rapport, quick thinking in giving immediate resolutions, in dealing different kinds of customers.
• Expert in troubleshooting
and installing various softwares ( Microsoft Outlook, Outlook Express, Eudora, Pegasus, Netscape Mail, Mac mail, Internet explorer, Safari, Firefox,different anti- virus softwares).
• Expert in connecting and troubleshooting wireless connections for WINDOWS, MACINTOSH PLATFORM AND DIFFERENT ELECTRONIC GADGETS CAPABLE FOR WIRELESS CONNECTIONS like ( iphone, ipad, apad, mobile phones, gaming console like wii , psp ,blu-ray and many more )