Customer Service RepresentativeExecutive Assistant roles

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

College Graduate

Last Active

April 9th, 2011 (5000 days ago)

Member Since

April 8th, 2011

Profile Description

• degree holder in Mass Communication from the University of the Philippines-Cebu
• Excellent computer and internet skills (MS applications, Adobe, Lotus, etc.)
• formal typing course ; typing speed of 50 wpm (professional level)
• 7-year extensive work experience in a call center focusing on Customer Satisfaction enhancement
• Expert on behavioral coaching and coaching to performance
• professional level in both conversational and written English
• intermediate level in technical and business writing
• strong telephone and interpersonal skills and good multi-tasking abilities
• highly –trained in speaking, leadership and personal effectiveness programs
• able to work for more than 9hours and flexible to graveyard shifts
I currently work as a Team Leader. And as a Team Leader, i do the following:
? Responsible for supporting, coaching; developing and supervising a group of employees in the Operations Department.
? Monitors, identifies and resolve performance/behavior/attendance issues using prescribed performance management techniques.
? Provides Subject Matter Expertise.
? Conducts performance appraisals quarterly.
? Generates weekly and monthly scorecards of the agents
? Appointed as a Site POC for creating action plans and guidelines to zero out invalid contract renewals which has a financial impact to the business.