I bring a strong background in cold calling, lead generation, customer relationship management, and customer service from my seven years in the BPO sector and an additional seven years working remotely in real estate and as a dispatcher. My BPO experience improved my communication and problem-solving skills, which allowed me to handle large call volumes, effectively address client concerns, and continuously provide exceptional service.
I've continued to build on this foundation in my remote roles, such as managing service dispatch operations for an Electrical, HVAC, Plumbing services provider and generating leads and cultivating client relationships as a Cold Caller for a real estate company. I am adept at reaching and surpassing performance goals and do well in hectic, remote settings.
Expertise in the following tools:
V
Call tools
Line2
Nextiva
Bria
Service Titan
Home Improvement
Yelp
Angis
MS Office Suite
WordPress
Excel
DialPad
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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