Shopify Virtual Assistant Social Media Manager

I deliver professional, high-quality support across voice, chat, and email channels to consistently meet and exceed key performance metrics. With a strong focus on resolving customer inquiries on the first contact, I excel at handling real-time troubleshooting, de-escalating complex situations with empathy. My background is built on maintaining exceptional quality scores while driving customer satisfaction and brand loyalty in fast-paced environments.

I managed daily digital operations to maintain an active, high-end online presence. In this role, I directed the everyday tasks required for brand consistency, which included scheduling and publishing regular posts across key platforms such as Instagram and Facebook. My core responsibilities revolved around coordinating day-to-day content creation and collaborating closely with the design team to ensure all visual assets aligned with standard brand messaging guidelines. I handled the administration of influencer outreach programs, answered routine audience inquiries, and monitored community engagement on our social pages to foster brand loyalty. Additionally, I took charge of pulling performance reports, tracking platform insights, and mentoring junior staff members on marketing workflows, while continuously tracking current social media trends to keep our content relevant and impactful.

I focus on delivering seamless, high-quality support to protect seller account health and maintain stellar customer metrics. I am skilled at managing customer communications within Amazon’s ecosystem, ensuring rapid response times to buyer messages, and handling pre- and post-purchase inquiries with professionalism. From answering product specific questions to addressing shipping concerns, my goal is to provide efficient resolutions that minimize negative feedback and maximize customer satisfaction.

i managed daily online store operations with a focus on maintaining a seamless, high-converting storefront. In this role, I executed essential day-to-day tasks, including creating and uploading optimized product listings and performing routine website updates. My core responsibilities revolved around logistics and customer care, where I managed daily order fulfillment, processed customer shipments, and directly resolved basic customer inquiries to ensure overall operational efficiency. Beyond standard store management, I implemented fundamental SEO strategies to improve search visibility and successfully drafted, scheduled, and dispatched weekly email marketing campaigns utilizing targeted customer list segmentation. I also collaborated closely with the creative team to coordinate and publish promotional content across social media channels, while conducting routine competitor market research to help track current industry trends and identify new product opportunities.

I managed standard daily administrative duties to provide comprehensive support to senior executives. In this role, I directed the essential day-to-day coordination tasks required for seamless operations, which included managing complex calendar schedules, organizing executive email correspondence, and performing routine project tracking. My core responsibilities revolved around logistics and office organization, where I handled travel arrangements, coordinated meeting spaces, and prepared operational reports for the leadership team. Beyond scheduling, I took charge of financial documentation, which involved tracking everyday expenses, organizing receipts, and maintaining routine budget records. I also assisted with general research tasks and compiled key data sets to help the team prepare for upcoming client presentations, while facilitating daily communication across departments to ensure workflows ran smoothly and administrative tasks were completed efficiently.