IT Help Desk Technician with WordPress background

Adobe Photoshop Trainer in the United Arab Emirates for over 2 years.

 Performs updates and maintenance of the website.  Editing images on the company website, such as resizing, cropping, correcting colors, and ensuring that images are compatible for mobile and desktop users.  Designing and placing elements on the company website  Installs and configures plug-ins on the company website.  Maintaining the appearance and performance of the website

 Process incidents and requests via telephone and email  Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources.  Document issues and troubleshooting steps concisely in the ticketing system.  Follow up on open issues with escalation groups to provide updates to customer.  Familiarity with common software installations (i.e., Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps.  Analyze information about the user’s issues and determine the best way to resolve them.  Provide support on Level 1, Level 2, and Level 3 issues where configuration solutions have already been documented.