Willter

IT Help Desk Technician with WordPress background

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Overview

Looking for full-time work (8 hours/day)

at $17.05/hour ($2,999.99/month)

Bachelors degree

Last Active

January 14th, 2025 (50 days ago)

Member Since

March 31st, 2011

Profile Description

I am a Computer Science graduate from Cor Jesu College Digos City Philippines. I was working in the UAE for almost 8 years as a Web and Graphic Designer / IT Support. I maintain the company's website and design promotional banners for printing, email campaigns, and social media posts, I also edit videos and create animations for social media, email campaigns, and WhatsApp, I am also responsible for making sure computer systems and networks are running smoothly, diagnose hardware and software faults, and solve technical and application problems. I also managed the company's web hosting and email server. And while working in the UAE, I also teach Adobe Photoshop on my day off.

Top Skills

Design » Adobe » Photoshop

Experience: 5 - 10 years

Adobe Photoshop Trainer in the United Arab Emirates for over 2 years.

Design » Web Design & Page Layout

Experience: 5 - 10 years

 Performs updates and maintenance of the website.  Editing images on the company website, such as resizing, cropping, correcting colors, and ensuring that images are compatible for mobile and desktop users.  Designing and placing elements on the company website  Installs and configures plug-ins on the company website.  Maintaining the appearance and performance of the website

Customer Support » Technical Support

Experience: 5 - 10 years

 Process incidents and requests via telephone and email  Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources.  Document issues and troubleshooting steps concisely in the ticketing system.  Follow up on open issues with escalation groups to provide updates to customer.  Familiarity with common software installations (i.e., Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps.  Analyze information about the user’s issues and determine the best way to resolve them.  Provide support on Level 1, Level 2, and Level 3 issues where configuration solutions have already been documented.

Other Skills

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: HAGONOY, DAVAO DEL SUR

Tests Taken: IQ
Score: 120: DISC
Dominance: 26%
Influence: 14%
Steadiness: 27%
Compliance: 33%: English
C2(Advanced/Mastery)