Marketing executive, SEO

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Associates degree

Last Active

July 2nd, 2026 (11 days ago)

Member Since

August 14th, 2017

Profile Description

With over 10 years of experience in high-stakes telecom, SaaS, and B2B environments, I have built a career turning complex operational challenges into streamlined, efficient systems that empower teams to focus on growth and high-impact results. My background spans technical support, IT operations, process automation, lead generation, and customer onboarding, making me uniquely equipped to drive both technical excellence and marketing success.

I specialize in building strong foundational back-end operations: optimizing workflows, automating processes, troubleshooting at scale, generating qualified leads, and ensuring flawless customer onboarding. Whether escalating critical tickets, launching new departments, or consistently achieving 100% SLAs, I deliver measurable results that exceed expectations and support scalable growth.
My career progression demonstrates consistent high performance and rapid advancement.

At Teleperformance and Comcast, I rose quickly to TOP agent status for three consecutive months, achieving 95% overall KPIs while serving as the primary point of contact for tools and sales programs.

At Acquire BPO and TPG Telecom, I managed centralized number porting for major Australian carriers, configured IP networks, resolved root-cause issues, and was promoted to ADSL Engineer, where I handled escalations and served as the key task allocator for Australian teams.
In digital marketing at Inform Marketing, I surpassed lead generation targets across Asia-Pacific campaigns through targeted cold calling and email outreach, and independently led the launch of a new Commvault project from the ground up.

Returning to Comcast NCOE, I advanced to Tier 2 Coach and then Technical Supervisor, training agents, managing production teams, launching the Activation department, and earning Top Supervisor recognition for three straight months in Q4 2021.

As a freelancer with Conductor LLC which focused on SEO and Google PPC, I delivered B2B support, analytics integrations, basic HTML enhancements, and Google Ads campaign setups, maintaining 100% client survey scores and perfect SLAs from day one, including after-hours responsiveness.

Most recently, as Onboarding Manager and Product Expert at Podium, I managed Salesforce onboarding, phone number porting, API integrations, and multi-channel customer support, consistently delivering 100% SLA compliance on every ticket while proactively supporting sales teams beyond standard expectations.

What I bring to your team is proven problem-solving, project management, leadership, and creative process optimization that drive efficiency, exceed KPIs, and turn ambitious goals into achievable realities. I excel at automating where it adds value, eliminating friction in operations, and building structures that allow high-performing teams to scale seamlessly.

I would welcome the opportunity to discuss how my blend of technical depth, operational expertise, and marketing results can contribute to your teams continued success. Thank you for considering my application. I look forward to the possibility of speaking with you soon.