Overview
Looking for full-time work (8 hours/day)
at $3.57/hour ($691.20/month)
Bachelor's degree
Last Active
July 14th, 2026 (yesterday)
Member Since
July 7th, 2026
Profile Description
I am a seasoned Customer Service and Sales Specialist with 8 years of BPO experience working with major international clients. I specialize in turning frustrated callers into loyal customers and converting cold leads into closed sales. I am transitioning to freelancing to help business owners streamline their customer operations, protect their brand reputation, and increase daily revenue without the need for constant supervision.
Top Skills
Customer Support
Experience: 2 - 5 years
3+ years of experience handling high-volume inbound queues (voice, email, and live chat). Expert at resolving billing issues, processing refunds, and handling escalations while keeping satisfaction scores high. Systems: Zendesk, Freshdesk, Salesforce, and Google Workspace.
Customer Support » Sales Support » Flight Booking
Experience: Less than 6 months
Expert in high-stress crisis management, dispute resolution, and customer retention.
Other Skills
Office and Administration » Travel Planning » GDS
Experience: Less than 6 months
Proficient in complex database navigation and proprietary CRM software.
High-Ticket Sales & Travel Management: Background in international airline sales and reservations. Expert at handling inbound travel requests, routing complex itineraries, navigating GDS/booking systems, and closing high-dollar sales. Skilled at upselling premium seats, travel insurance, and vacation packages by focusing on value rather than price.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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