E Commerce VA/Social Media Manager/ Customer Support Specialist

With over 10 years of experience supporting Shopify and DTC e-commerce brands, I've handled every aspect of customer support, including order management, refunds, replacements, returns, subscriptions, chargebacks, PayPal disputes, warranty claims, shipping issues, and escalations. I'm proficient with Shopify, Gorgias, Re:amaze, Zendesk, Freshdesk, Loop Subscriptions, Recharge, Stripe, PayPal, 17Track, 57Track, Loox, Trustpilot, Slack, Notion, Trello, Google Workspace, and Google Sheets. I regularly managed 200–400 customer emails and tickets daily while maintaining high service standards. I also worked directly with Chinese suppliers via WhatsApp to resolve fulfillment issues, document warehouse errors, and request reimbursements without exposing supplier information to customers. Beyond customer support, I've improved SOPs, macros, automations, and workflows to increase team efficiency, managed online reviews to improve brand reputation, and have previous experience handling Shopify and PayPal chargebacks. I'm looking for a long-term role where I can contribute immediately and help deliver an outstanding customer experience.

Over the past 10+ years, I've managed high-volume customer support operations for Shopify and DTC e-commerce brands, consistently handling 200–400 customer emails and tickets daily while meeting service level expectations. My experience includes workflow optimization, SOP creation, quality-focused customer service, escalations, dispute resolution, supplier coordination, and process improvements. I'm experienced with platforms such as Shopify, Gorgias, Re:amaze, Zendesk, Freshdesk, Slack, Notion, Trello, and Google Workspace, and I've helped streamline support operations through automations, macros, templates, and documentation. I thrive in fast-paced remote environments where efficiency, accuracy, and customer satisfaction are top priorities.

Over the past 10+ years, I've taken on leadership responsibilities by managing high-volume customer support operations, improving team workflows, and helping maintain consistent service quality. I've created and refined SOPs, macros, templates, and automations to increase efficiency and reduce response times. I regularly handled complex escalations, coordinated with suppliers and internal teams, documented issues for resolution, and ensured customer concerns were resolved professionally. I'm comfortable collaborating remotely through Slack, Notion, Trello, and Google Workspace, and I enjoy supporting teams by sharing best practices, improving processes, and leading by example.

I have supported social media operations for e-commerce brands by responding to customer inquiries, moderating comments, managing basic Meta post engagement, and using Comment Guard to capture leads and assist customers. I also helped protect brand reputation by responding to customer concerns, encouraging satisfied customers to leave reviews on Trustpilot and Loox, and turning negative feedback into positive customer experiences. My background in customer support enables me to communicate professionally and represent a brand consistently across social media channels.

I have over 10 years of experience performing accurate, high-volume data entry in fast-paced Shopify and DTC e-commerce environments. My work includes updating customer records, processing orders, editing Shopify orders, documenting refunds, returns, chargebacks, warranty claims, supplier communications, and maintaining detailed records in Google Sheets and CRM platforms. Managing 200–400 customer tickets daily has required exceptional attention to detail, accuracy, and efficiency while ensuring all information is properly recorded and up to date.

I use ChatGPT as a productivity tool to improve customer support, documentation, and daily operations. It helps me draft and refine customer emails, create SOPs, build macros and templates, generate knowledge base articles, summarize information, and improve workflow efficiency. I also use it to tailor job applications, organize documentation, and brainstorm process improvements while always reviewing and editing the output to ensure accuracy and maintain the brand's voice.