Renby
Operations Management | Customer Experience | Quality Assurance Lead| and Client
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.62/hour ($1,280.00/month)
Bachelor's degree
Last Active
July 10th, 2026 (8 days ago)
Member Since
July 3rd, 2026
Profile Description
Results-driven Customer Experience Quality Supervisor and Product Support Leader with over 10 years of experience in operations management, quality assurance, customer support, and people leadership within the BPO and SaaS industries. Proven ability to improve operational performance through coaching, quality management, process improvement, client relationship management, and employee engagement initiatives. Experienced in leading cross-functional teams, driving continuous improvement, and managing high-impact client escalations. Certified Six Sigma Yellow Belt with a strong background in leadership development and operational excellence.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
-Managed Product Support teams responsible for assisting SaaS clients with product-related concerns. -Handled complex client and product escalations while collaborating with Engineering, Product, and Operations teams. -Managed staffing requirements and operational planning. -Served as Engagement Committee Point of Contact. -Completed the LEAD 2 EXCEED Leadership Development Program. -Earned Six Sigma Yellow Belt Certification for ILM Auto-Mapper.
Office and Administration » Client Relationship Management
Experience: 10+ years
-Managed multiple Team Managers and frontline agents across phone and chat support operations. -Drove operational performance through KPI management, coaching, and performance reviews. -Conducted Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with clients. -Led employee engagement initiatives and incentive programs. -Developed future leaders through mentoring and coaching. -Improved operational performance for newly launched teams through focused coaching strategies. -Strengthened client relationships through regular business reviews.
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
-Supervised frontline customer service representatives. -Conducted coaching sessions, performance reviews, and quality discussions. -Monitored KPIs and implemented action plans to improve team performance. -Supported employee development and engagement initiatives.
Other Skills
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Talisay City, Cebu
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 40%
- Influence: 35%
- Steadiness: 16%
- Compliance: 5%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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