I am a detail-oriented Data Analyst with a strong background in technical operations, process improvement, and data-driven decision-making. My experience as a Product Support Engineer has allowed me to work extensively with large datasets, performance metrics, root cause analysis, reporting, and workflow automation to drive operational excellence and business outcomes.
I specialize in transforming raw data into actionable insights that help organizations improve efficiency, reduce costs, identify trends, and make informed decisions. My analytical approach combines technical expertise, problem-solving skills, and business process knowledge to uncover opportunities for continuous improvement.
Core Competencies
Data Analysis and Interpretation
Data Cleaning and Validation
Dashboard Development and Reporting
KPI and Performance Metrics Tracking
Business Process Analysis
Root Cause Analysis (RCA)
Data Visualization
Trend and Pattern Identification
Advanced Excel Functions and Pivot Tables
Power Automate Workflow Automation
SharePoint Data Management
ServiceNow and JIRA Data Analysis
Documentation and Reporting
Process Improvement and Operational Analytics
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
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