Experienced Workforce Management professional with over 5 years of experience in real-time operations, reporting, customer support, and team supervision within the BPO industry.
Currently working as a Workforce Management Supervisor responsible for overseeing real-time operations, workforce efficiency, stakeholder reporting, and team performance. Skilled in scheduling, forecasting, queue monitoring, and operational reporting using Microsoft Excel, Power BI, AWS, and IEX.
Highly organized, detail-oriented, and experienced in handling fast-paced environments while maintaining operational efficiency and accurate reporting. Strong background in communication, problem-solving, leadership, and stakeholder coordination.
Currently open to part-time Virtual Assistant and remote support opportunities where I can contribute through administrative support, operations coordination, reporting, and client communication.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 10+ years
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