Hi, I'm Bernadette — a customer-focused hospitality professional with over 9 years of experience in reception, cashiering, and customer service in fast-paced Dubai venues.
My background includes managing reservations and waitlists, coordinating smooth table turnover, and serving as the first point of contact for guests — resolving inquiries and special requests professionally. I also bring 4 years of cashiering experience, handling high-volume cash and card transactions with a strong record of accuracy in daily reconciliation.
I'm skilled in guest relations, complaint resolution, cash/card handling, and MS Office (Word, Excel, PowerPoint), and I'm bilingual in English and Tagalog. I'm dependable, detail-oriented, and thrive under pressure — looking to bring that same reliability to a remote or virtual role.
Experience: 5 - 10 years
Handled customer inquiries, resolved issues efficiently, processed requests, and maintained a high level of customer satisfaction.Managed administrative tasks, organized documents, scheduled appointments, responded to emails, and provided reliable support to the team.
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