Admin Assistant, Virtual Assistant, Customer Service, Data Entry

Performed data entry and spreadsheet management for multi-site NGO operations, including payroll records, beneficiary databases, statutory benefit reports, and program inventory. Maintained accuracy across high-volume records with strict deadlines. Proficient in Microsoft Excel and Google Sheets, including basic formulas, data sorting, and report formatting.

Managed professional email communications for international organizations including a US-based company and a Philippine NGO with multiple sites. Handled correspondence with executives, government officials, and international partners. Drafted, sorted, and organized high-volume inboxes, prepared written summaries, and ensured timely responses on behalf of management. Proficient in Gmail and Microsoft Outlook.

Provided comprehensive administrative support across multiple international organizations, including managing confidential employee records, processing payroll, preparing statutory and financial reports, coordinating with executives and government stakeholders, and handling all office documentation and correspondence. Experienced working with US-based and international teams in a remote and on-site capacity.

Used Microsoft Excel extensively for payroll processing, statutory benefit computations (SSS, PhilHealth, Pag-IBIG), employee records tracking, and program data management across multiple NGO sites. Created and maintained spreadsheets with formulas, data validation, and formatted reports for senior management and finance directors.

Handled client and stakeholder communications across humanitarian and construction projects, coordinating with government officials, community leaders, international partners, and executive management. Managed inquiries, complaints, and follow-ups professionally in English. Experienced in maintaining positive working relationships with diverse clients in high-pressure environments.

Regularly use Google Workspace tools including Gmail for professional correspondence, Google Docs for document preparation, Google Sheets for data tracking and reporting, and Google Calendar for scheduling and coordination. Used across remote work and multi-site operations with international teams.