We conducted product demonstration to educate customers on features, benefits, and competitive advantages. Coordinate post-sale support initiatives to guarantee smooth onboarding processes and promotes sustained customer interaction. Developing and maintaining strong client relationships to enhance customer satisfaction and loyalty. Achieved top performer status through dedication to meeting goals and exceeding expectation.

I resolved customer inquiries through effective communication and problem solving technique. I also managing escalated issues, while providing timely resolutions to maintain the customer satisfaction levels and assisting customers while navigating company website and improving overall user experience.

We managed high volume of inbound and outbound calls, achieving daily targets for contacts and commitment to pay. We also analyzed account histories to identify trends and optimize collection processes. Lastly, processed payments and applied to customer balances.