Shopify Executive & General Virtual Assistant

Managed and maintained the social media presence of a premium perfume and fragrance brand, across Facebook, Instagram, TikTok, and other digital platforms to strengthen brand awareness and audience engagement. Developed, created, and scheduled compelling content including captions, graphics, promotional posts, reels, and video concepts highlighting product features, fragrance collections, and brand identity. Executed content calendars to ensure consistent posting and effective communication of marketing campaigns, promotions, and product launches. Engaged with followers, customers, and potential buyers by responding to comments, messages, and inquiries in a timely and professional manner, fostering positive customer relationships and community growth. Conducted research on industry trends, competitor activities, and relevant hashtags to support content planning and audience reach. Assisted in the execution of social media campaigns, influencer collaborations, and promotional initiatives to increase brand visibility, customer engagement, and sales opportunities.

Assisted with the daily operations of an Amazon Seller Central store specializing in bicycle accessories, reflectors, safety lights, and cycling products. Assisted with creating and optimizing product listings, conducting keyword research, updating pricing, and maintaining accurate catalog information to support product visibility and customer engagement. Monitored inventory levels, coordinated stock replenishment, and supported demand planning activities to help maintain product availability. Assisted with order processing, returns, refunds, and customer inquiries while providing timely support to enhance the customer experience. Conducted competitor research, analyzed sales trends, and prepared reports to support business decisions and identify growth opportunities. Coordinated with suppliers and logistics partners, assisted in resolving operational concerns, managed product-related inquiries, and maintained accurate records and documentation. Supported overall store operations through effective administrative assistance, organization, communication, and marketplace management.

Manage and oversee the daily operations of a Shopify-based e-commerce store specializing in anti-radiation glasses for children. Responsible for creating and optimizing product listings, maintaining accurate inventory records, processing customer orders, and coordinating fulfillment activities to ensure timely delivery. Provide exceptional customer support through email, chat, and social media by addressing inquiries, resolving issues, and handling returns or refunds. Monitor store performance, analyze sales trends, and prepare reports to support business growth and decision-making. Implement promotional campaigns, discount codes, and marketing initiatives to increase traffic, conversions, and customer engagement. Maintain website content, product images, pricing, and store functionality while managing Shopify apps and integrations. Coordinate with suppliers and logistics partners, perform administrative tasks, conduct market research, monitor competitor activities, track customer feedback, and ensure smooth day-to-day store operations that enhance customer satisfaction, brand visibility, and overall business performance.

Provided administrative, customer support, and operational assistance to ensure smooth daily business operations andefficient service delivery. Assisted clients with inquiries, troubleshooting concerns, and issue resolution while maintainingprofessional communication and high customer service standards. Prepared monthly reports, maintained accurate records,and managed service documentation to support operational tracking, reporting requirements, and compliance. Coordinatedrepair schedules, monitored workflow progress, and ensured the availability of resources and materials needed for timelyservice completion. Collaborated with internal teams to streamline processes, improve operational efficiency, and enhanceservice quality. Demonstrated strong organizational, problem-solving, and multitasking skills while managing multipleresponsibilities in a fast-paced environment. Contributed to process improvement initiatives and supported businessoperations through effective coordination, documentation management, stakeholder communication, task prioritization,quality assurance, and customer-focused service, ensuring productivity, accuracy, and overall operational success.

Managed daily transportation operations through the Grab platform while performing a variety of administrative, customersupport, and coordination responsibilities. Handled trip scheduling, customer inquiries, record management, expensetracking, and operational documentation to ensure efficient service delivery and compliance with platform requirements.Maintained accurate records, monitored vehicle maintenance schedules, and coordinated operational activities to supportbusiness continuity and customer satisfaction. Utilized strong communication and problem-solving skills to address customerconcerns, resolve service-related issues, and provide timely follow-ups when needed. Demonstrated professionalism,attention to detail, and organizational skills in managing day-to-day operations, improving processes, and delivering reliableservice. Leveraged experience in customer relations, administrative support, and operations management to maintain highstandards of efficiency, safety, and service quality while supporting business growth, operational effectiveness, customerretention, stakeholder communication, and positive customer experiences.

Supported business operations through customer service, administrative support, technical coordination, team leadership,and client relationship management. Managed customer inquiries, service requests, scheduling, documentation, reporting,and cross-functional coordination to ensure efficient operations and high levels of customer satisfaction. Preparedoperational reports, maintained accurate records, monitored service performance, and facilitated communication betweenclients, technicians, and internal teams. Led training initiatives, onboarded and mentored team members, and implementedprocess improvements to enhance productivity, service quality, and operational efficiency. Demonstrated strongorganizational, communication, and problem-solving skills while managing multiple priorities in fast-paced environments.Progressed through various technical and leadership roles, gaining extensive experience in operations management,customer support, project coordination, documentation management, and stakeholder communication. Consistentlydelivered reliable support, operational excellence, process optimization, and exceptional customer experiences whilecontributing to business growth, team success, and organizational objectives.