Almera

Patient Care Coordinator |Medical Receptionist | Customer Service Specialist

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Overview

Looking for part-time work (6 hours/day)

at $15.20/hour ($2,205.60/month)

High school diploma

Last Active

July 14th, 2026 (10 days ago)

Member Since

June 26th, 2026

Profile Description

I started in the BPO industry, where handling 100+ calls a day became normal, switching between live chat, email, and voice without missing a beat. That environment taught me how to stay calm under pressure, think fast, and solve problems before they turn into bigger issues.
I don’t just “answer calls.” I organize chaos, read between the lines, and make sure people walk away with clarity. Whether it’s a confused patient, a frustrated traveler, or a customer who just wants things fixed, I’ve learned how to communicate with empathy while still getting things done.
Now I’m bringing those skills into the virtual assistant world. If you need someone to manage calendars, set appointments, handle inboxes, or keep your clients happy, I’ve already done all of that in high?stakes industries like healthcare, travel, and retail.
No matter who I’m helping, people want the same things: clarity, empathy, and reliability. That’s exactly what I bring to every client I work with as a Virtual Assistant.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

I handled 70–100+ daily inquiries across healthcare, travel, and retail accounts. I resolved concerns through voice, chat, and email while maintaining high CSAT scores and delivering clear, empathetic support.

Office and Administration » Calendar Management » Scheduling

Experience: 6 months - 1 year

I scheduled, rescheduled, and confirmed medical appointments for patients, clinic staff, and doctors while ensuring accuracy, protocol compliance, and smooth coordination.

Professional Services » Medical Services » Medical Virtual Assistant

Experience: 6 months - 1 year

I assisted patients, clinic staff, and doctors with medical appointment scheduling, transportation coordination, eligibility verification, and healthcare inquiries. I handled sensitive patient information while following HIPAA guidelines and provided accurate, empathetic support across calls, chat, and email.

Other Skills

Office and Administration » Travel Planning

Experience: Less than 6 months

I assisted customers with hotel bookings, travel changes, cancellations, and refund requests. I handled travel‑related inquiries through chat, email, and calls, ensuring accurate information and smooth coordination for guests.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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