Hi! I'm Kaye, a dependable and detail-oriented professional who enjoys helping businesses stay organized and run smoothly. I believe that being reliable, proactive, and easy to work with is just as important as having the right skills.
I have experience in customer support, fraud and chargeback investigation, administrative support, and data management. In my previous role as a Dispute Back Office Associate, I investigated disputed transactions, handled sensitive information with accuracy, and consistently met performance and quality goals. I was also recognized as one of the top-performing agents on my team.
Before that, I spent five years working in Japan in the automotive manufacturing industry. Living and working abroad strengthened my discipline, work ethic, attention to detail, and ability to adapt quickly to new environments and processes.
I can help with:
• Virtual Assistance
• Administrative Support
• Data Entry and Data Management
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• Internet Research
• Customer Support (Chat and
• Microsoft Office and Google Workspace
• Spreadsheet Management
• File Organization
• Documentation and Reporting
I'm a fast learner who enjoys mastering new tools and systems. I work well independently, communicate clearly, and always aim to deliver accurate, high-quality work on time. Whether it's handling day-to-day administrative tasks, supporting customers, or keeping operations organized, I'm committed to making your workload lighter and your business more efficient.
I'm looking for a long-term opportunity where I can grow with a great team, contribute meaningful results, and become someone you can count on. If you're looking for a dedicated Virtual Assistant who values professionalism, consistency, and continuous learning, I'd be excited to work with you.
Experience: 1 - 2 years
One of my strengths is my attention to detail. In my previous role handling fraud disputes, even small mistakes could affect the outcome of a case. That experience taught me to review my work carefully, maintain accuracy, and handle confidential information responsibly
Experience: 2 - 5 years
I would say my biggest strengths are communication and organization. I make it a priority to keep people updated, ask questions when something isn't clear, and manage my tasks so deadlines are never missed. I believe these qualities are essential for supporting clients remotely
Experience: 1 - 2 years
I'm good at managing my time and staying organized. I prioritize my tasks based on urgency and importance, which helps me meet deadlines consistently without sacrificing quality.
Experience: 1 - 2 years
I enjoy solving problems. When challenges come up, I don't immediately rely on others for the answer. I first analyze the situation, look for possible solutions, and then ask for guidance if needed. This approach helps me become more independent and resourceful.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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