Insurance Claims Consultant & Customer Support Specialist

Over three years of experience supporting Australian Workers' Compensation insurance claims through claims administration, reimbursement processing, and customer support. Experienced in reviewing medical invoices, consultation records, diagnostic reports, pharmacy expenses, and supporting documentation to verify claim eligibility and compliance with policy guidelines. Skilled in processing reimbursements, maintaining accurate claims records, communicating with claimants and internal stakeholders, and delivering timely, accurate, and customer-focused service while ensuring compliance with privacy and regulatory requirements.

Over 10 years of experience supporting Australian property and strata insurance operations, providing exceptional customer service to policyholders, brokers, and internal stakeholders. Skilled in handling insurance enquiries, claims lodgement, policy interpretation, claims administration, documentation review, payment processing, and coordinating with builders, assessors, and service providers throughout the claims lifecycle. Experienced in delivering accurate, timely, and customer-focused support while ensuring compliance with company procedures and service standards.

Over 5 years of experience delivering exceptional customer service across the insurance, financial services, telecommunications, and hospitality industries. Skilled in handling high-volume customer enquiries via phone and email, resolving complex issues, managing escalated concerns, and building positive customer relationships. Experienced in account management, claims support, billing enquiries, complaint resolution, sales, and administrative support while consistently meeting quality, compliance, and performance standards. Recognized for strong communication, empathy, problem-solving, and the ability to deliver professional, customer-focused service in fast-paced environments.