Aspiring Virtual Assistant with 8 years BPO experience in healthcare accounts. Expert in complex claims denial management, eligibility verification, and benefits inquiries for US providers across PCP, gastroenterology, radiology, and allergy/immunology specialties.
Skilled in denial resolution, appeals, charge entry, payment posting, and AR follow-up. HIPAA-compliant, detail-oriented, and experienced with remote work for US clients. I help healthcare providers reduce denials and improve cash flow.
Ready to transition to VA work and bring my billing expertise to your team. Fast learner, reliable, and eager to master your EMR/EHR system.
Experience: 5 - 10 years
Medical Billing Specialist | 8 Years BPO Healthcare - Resolved complex claims denials + appeals for PCP, GI, Radiology, Allergy specialties, behavioural and mental health, home healthcare - Verified eligibility & benefits, checked COB/copay/deductible to prevent denials - Handled charge entry, payment posting, ERA/EOB review, AR follow-up. HIPAA-compliant
Experience: 5 - 10 years
Team Leadership Trained and mentored new agents on claims denial, eligibility, and billing processes. Assisted team leads in Quality and performance coaching.
Experience: 5 - 10 years
HIPAA-Compliant Handled PHI with 100% HIPAA compliance. Maintained patient confidentiality and data security per US healthcare regulations
Experience: 5 - 10 years
Claims Denial Management Resolved denials + appeals for multi-specialty claims. Investigated, corrected, and refiled claims for payment
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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