I am a highly organized and dependable Administrative Assistant and Customer Support Professional wit h over 8 years of administrative experience and
6 years of customer service experience. Throughout my career, I have built a reputation for being proactive, detail-oriented, and committed to delivering high-quality work while maintaining professionalism in every task.
My experience includes executive and administrative support, calendar and
I take pride in being a fast learner with strong communication and problem-solving skills. I enjoy helping businesses stay organized, improving day-to-day operations, and ensuring tasks are completed accurately and on time. I am currently seeking a long-term opportunity where I can contribute my experience, reliability, and dedication while continuing to grow professionally.
Experience: 5 - 10 years
Provide comprehensive administrative and legal support to a Tennessee-based attorney by managing digital case files, organizing legal documents, coordinating schedules, and maintaining accurate records. Communicate with courts and legal offices to obtain case information and documents, assist with document preparation and filing, and handle client inquiries through phone, email, and text. Ensure efficient day-to-day office operations while maintaining professionalism, confidentiality, and attention to detail.
Experience: 5 - 10 years
With over six years of customer service experience, I have supported customers across telecommunications, wireless, and travel industries. During my two years at Tech Mahindra, I was promoted to Subject Matter Expert (SME) and later became a First Call Resolution (FCR) Scrubber, where I coached agents, ensured quality standards, and improved customer satisfaction. I have handled accounts such as Verizon, Straight Talk, and Expedia, providing exceptional support through phone, email, and issue resolution while consistently meeting performance goals.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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