Paul

Workforce Management Scheduler | Workforce Management RTA | Customer Service Adv

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

June 24th, 2026

Profile Description

Workforce-focused professional with relevant experience in BPO operations, specializing in real-time
workforce management, customer service, and technical support. Proven ability to monitor intraday
performance, manage service levels, and drive adherence to meet KPIs. Skilled in data analysis, queue
optimization, and cross-functional coordination. Detail-oriented and adaptable, with a strong ability to make
data-driven decisions, capable of handling operational task in both remote and office-based environments.

Top Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

I use Microsoft Excel extensively in my role as a Real-Time Analyst (RTA) in Workforce Management. I create and maintain reports, analyze real-time and historical performance data, monitor staffing and schedule adherence, and generate insights to support operational decisions. I am experienced in using formulas, pivot tables, charts, conditional formatting, and data validation to produce accurate and efficient reports.

Office and Administration » Citrix

Experience: 2 - 5 years

I use Citrix daily to access Workforce Management applications, including Verint, where I create, manage, and optimize employee schedules. I utilize these tools to support staffing requirements, maintain schedule accuracy, and ensure operational efficiency while working within a secure virtual environment.

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”