I was a former supervisor in Amazon Seller Support at a BPO company for approximately two years, with a primary focus on delivering exceptional customer service. My responsibilities included assisting sellers with addressing customer concerns, managing their selling accounts, and imparting knowledge and expertise to customer service representatives. This experience gave me valuable insights into Amazon's processes and policies, customer and buyer interactions, and even the skill of managing files using Excel.
The knowledge and skills I acquired during my tenure in Seller Support served as the foundation for my current role as a Virtual Assistant (E-commerce Account Manager), a position I have held for 5 years now, both on a part-time and full-time basis across various marketplaces, such as:
- Amazon Seller Central (NA, CA, and EU)
I've developed expertise in multiple aspects of E-commerce operations, especially on Amazon. This includes tasks like setting up accounts, managing product listings, inventory planning, increasing sales, resolving account and listing issues, handling customer concessions, and ensuring prompt payments. Furthermore, I have the knowledge and skills to reinstate suspended listings or accounts, demonstrating my proficiency in navigating the intricacies of e-commerce platforms.
I am enthusiastic about the opportunity to collaborate with you in the near future. If you have any further questions or would like to discuss details, please don't hesitate to contact me.
In addition to the information provided here, I encourage you to explore the link below for a more comprehensive view of my relevant experience and skills.
Work Experience
I appreciate you taking the time to go through my profile!
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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