Workforce Analyst, Secretarial, Data Encoder/ Entry,mKeyword Research

Overview

Looking for part-time work (4 hours/day)

at $150,115.96/hour ($14,545,636.36/month)

Bachelors degree

Last Active

July 31st, 2016 (3597 days ago)

Member Since

March 26th, 2011

Profile Description

SUMMARY OF QUALIFICATIONS
• More than 7 years of experience in BPO industry.
• High level of integrity, honesty and judgment
• Self-motivated, productive and organized efficient work habit.
• Excellent problem-solving and decision making skills.
• Excellent customer service and complaints resolution skills.
• Hard working and detail-oriented.
• Able to multi-task in fast-paced environments.
• Outstanding reporting, presentation and communication skills.
• Goal-oriented, highly motivated and driven individual.
INTEREST AND SKILLS
• Workforce Specialist
-
Real-Time Monitoring (Responsible for meeting/maintaining IOCC% and POCC)
-
Works with Operations Leadership in providing recommendations
-
Tracks Associates Absenteeism
-
Reports Outage which impacts the Operations
-
Proficient in utilizing CCPulse, IEX/TTV, Configuration Manager Tool
• Technical / Customer Service
- Customer Service Skills
- Billing/Sales
- Knowledgeable in troubleshooting
- Handles escalated and complex issues (has experience with Telecommunications Industry Ombudsman complaint level 1)
- Microsoft Software Basics (Microsoft Word, Excel, Powerpoint & Publisher)