Virtual Assistant | Administrative Support, Project Coordination & Customer Serv

Experienced in providing comprehensive administrative and operational support, including project coordination, team and vendor management, calendar and email management (Inbox Zero), bookkeeping and invoicing, payroll administration, documentation management, report preparation, and client communication. Proven ability to coordinate schedules, manage business records, prepare financial and operational reports, support payroll processes, maintain organized documentation, and ensure smooth day-to-day operations. Demonstrated success in managing nationwide projects, overseeing administrative functions, handling stakeholder relationships, and supporting business growth through efficient organization, problem-solving, and process improvement. Based on my experience with K5-Tech Business Solutions Inc., House of Gowns MNL, and customer support operations, I have consistently contributed to operational efficiency, project success, and high-quality client service.

As a Business Manager and Project Coordinator at K5-Tech Business Solutions Inc., I coordinated project schedules, managed timelines, aligned stakeholders, and ensured deliverables remained on track. I also oversaw daily business operations, requiring effective scheduling and prioritization of tasks, meetings, and resources.

I have been managing the social media pages of my personal businesses for over 5 years, creating content, engaging with customers, responding to inquiries, and maintaining a consistent online presence. I utilize Canva, CapCut, and AI-powered tools to create marketing content, improve efficiency, generate ideas, and streamline social media management. Through hands-on experience, I have developed skills in content creation, audience engagement, brand awareness, and online customer support.

Throughout my roles as Business Manager, Project Coordinator, and Customer Support Representative, I regularly communicated with clients, contractors, suppliers, and internal teams through email and other channels. I managed business correspondence, coordinated project updates, handled client inquiries, and ensured timely follow-ups to keep operations running smoothly.

Experienced in supporting business growth through client relationship management, partnership development, market research, and strategic initiatives. Skilled at identifying opportunities to expand services, strengthen stakeholder relationships, and improve business performance. Example from my experience: As Business Manager and Co-Founder of House of Gowns MNL, I established partnerships with schools, churches, event organizers, and local organizations to expand market reach and increase bookings. I also planned and executed Facebook marketing campaigns that generated more customer inquiries and supported business growth.

Experienced in coordinating projects, improving business processes, supporting operational planning, and aligning resources to achieve organizational goals.