With over 13 years of experience in high-stakes corporate operations, global service assurance, and executive-level coordination, I specialize in bringing structure, calm, and flawless execution to fast-paced business environments.
Throughout my career supporting enterprise infrastructure for global environments like Verizon Communications, I have mastered the art of managing complex, multi-layered workflows under intense pressure. I pride myself on being the ultimate "calm in the storm"—seamlessly coordinating cross-functional teams, managing high-level partner relationships, and keeping executive stakeholders informed so they can focus entirely on strategic growth.
If you are a founder or executive drowning in day-to-day operations, I am equipped to step in, take full ownership of your tasks, and streamline your business backend.
CORE COMPETENCIES:
Executive Support & Gatekeeping: Managing high-level inbox filtering, calendar coordination, and professional communication across USA, APAC, and EMEA time zones.
Operations & Task Management:
Overseeing daily project trackers, monitoring deliverables, and ensuring nothing falls through the cracks.
Crisis & Escalation Management: Exceptional ability to handle sudden business "fires," bottlenecks, or operational disruptions with structured, logical, and rapid solutions.
Process Optimization & SOPs: Building, documenting, and refining clean, audit-ready standard operating procedures to help your team operate like a well-oiled machine.
Vendor & Partner Coordination:
Acting as a polished, highly professional primary point of contact for external stakeholders and cross-functional teams.
Data & Performance Tracking:
Monitoring key business metrics, ensuring quality control, and providing transparent, concise reports to leadership.
I am looking to partner with executives, business owners, or established agencies as a high-level Executive Assistant or Operations VA where I can leverage my management expertise to drive operational excellence.
Let's streamline your business together. Feel free to reach out at:
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 2 - 5 years
Managed customer service and technical support team; discussions on KPI targets; QA calibrations and monitoring carried out
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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