Results-driven professional with over four years of experience in Salesforce Technical Operations Support, specializing in incident management, system troubleshooting, and application support. Skilled in investigating complex technical issues, coordinating with cross-functional teams, and delivering timely resolutions to maintain system performance and business continuity.
Experienced in Salesforce Functional Testing, including requirements analysis, test planning, defect tracking, and user acceptance testing (UAT). Strong analytical and problem-solving abilities, complemented by a solid foundation in process improvement and technical operations gained from both IT and engineering environments. Holds a Bachelor's degree in Industrial Technology
and is committed to delivering high-quality support and continuous improvement initiatives.
Experience: 2 - 5 years
Salesforce Technical Operations
Experience: 2 - 5 years
Salesforce Technical Operations Support
Experience: 6 months - 1 year
Experience: Less than 6 months
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