Sales Executive/OIC, leading franchise sales, business development, and client re

Experienced in healthcare customer support, insurance services, and customer care operations, assisting members with benefits, coverage, eligibility verification, claims, and healthcare plan inquiries. Skilled in coordinating with healthcare providers, hospitals, pharmacies, and internal departments to facilitate seamless service delivery and resolve customer concerns efficiently. Strong background in billing support, payment processing, subscription management, and order resolution, including refunds, replacements, and damaged or missing items. Recognized for delivering exceptional customer experiences through effective communication, problem-solving, attention to detail, and adherence to data privacy and confidentiality standards.

Currently serving as a Sales Executive/OIC, supporting business direction and ensuring alignment with organizational goals while leading franchise sales activities, pipeline management, and client engagement, and coordinating with key departments including Operations, Marketing, Accounting, Leasing, and Project Management. Focused on franchise acquisition and business development, managing the end-to-end sales process from lead generation to client onboarding and contract execution, while acting as the primary escalation point for franchisee concerns to ensure timely resolution and strong client relationships. Provides regular sales reports, performance updates, and strategic insights to support management decision-making and drive business growth initiatives.