Technical Support Specialist | Virtual Assistant | CRM & Operations Support

Delivered customer support through chat-based communication, resolving technical concerns and service-related issues. Assisted customers efficiently while managing up to 4 simultaneous conversations and maintaining high customer satisfaction scores.

Provided technical support for laptops, desktop computers, mobile devices, software applications, and digital services. Experienced in troubleshooting hardware and software issues, Windows deployment, system maintenance, network configuration, printer setup, and end-user support. Supported 700+ computers at PDIC, repaired 120+ government computers at Manila City Hall, and handled 50–110 customer inquiries daily as a Technical Support Representative at Conduent while maintaining a 91% CSAT and 100% QA score.

Experienced in administrative support, CRM management, website updates, content management, data organization, and customer communication. Able to work independently, follow processes, and support daily business operations remotely.

Experienced in JavaScript for website functionality, user interaction improvements, and custom web features. Applied JavaScript in GoHighLevel projects and web development initiatives.

Advanced experience using CSS for responsive design, website customization, layout improvements, and user interface enhancements. Applied CSS in websites, landing pages, and web-based platforms.

Advanced knowledge of HTML for building websites, landing pages, and web applications. Used HTML in personal projects, GoHighLevel customizations, and academic development projects.

Built and managed lead-generation systems using GoHighLevel including landing pages, forms, surveys, calendars, workflows, and automations. Supported client campaigns through CRM management and marketing automation.