Insurance Specialist Virtual Assistant | Remote Sales & Customer Service | Singa

5 years of outbound telesales through the DBS bancassurance channel at MSIG Insurance Singapore — consistently achieving monthly KPIs through consultative selling, product matching, and persuasive communication

More a decade of hands-on experience across a broad range of insurance products in Singapore and the Philippines — including Life, Critical Illness, Cancer, Accident, Hospital Income, Medical, Dental, Car, Home, Travel, Mortgage, and Pet insurance. Holds Singapore College of Insurance certifications in BCP, PGI, HI, and COMGI, plus Philippine Insurance Commission licensing for Traditional and Variable Life. All certifications passed on first attempt.

"Proven track record in customer retention, dispute resolution, and cross-selling within Singapore's financial services sector — operating under strict regulatory and compliance standards for over 8 years."

Proven ability to identify at-risk customers, address underlying concerns, and retain them through empathetic communication and solution-focused conversations — directly contributed to departmental retention targets at MSIG Singapore

Experienced in identifying and qualifying prospects through outbound calling, consultative conversations, and needs-based profiling — developed through bancassurance telesales, customer service role and current financial advisory practice.

Experienced in initiating outbound calls to cold prospects, building rapport from the first conversation, qualifying leads, and moving them through the sales pipeline — developed through years of bancassurance telesales

Operated under strict MAS, GIA, and PDPA regulatory requirements throughout 12+ years in Singapore's financial services sector — ensuring every client interaction and data handling process met regulatory standards.

Managed high-volume client communications through email alongside calls and live chat at MSIG Insurance Singapore — handling policy inquiries, service requests, complaints, and follow-ups with accuracy and professionalism.

Processed insurance enrollment requests at Accenture Philippines for US-based Aetna with 99.5% form accuracy and 99% field accuracy under strict SLA requirements — bringing the same precision to all data-related tasks

Performed quality audits at Accenture Philippines ensuring SLA compliance and processing accuracy for US-based Aetna insurance enrollments — maintaining 99.5% form accuracy and 99% field accuracy consistently

Experienced in confirming policy coverage, validating client information, and verifying policy details accurately — developed through years of policy servicing and administrative transactions at MSIG Insurance Singapore.